# PagerMate

- [PagerMate documentation](/docs): Practical guides for setting up your workspace, managing incidents, and connecting monitoring.
- [Set up your first workspace](/docs/getting-started): Create a service, plan coverage, connect monitoring, and verify the result.
- Workspace guides
  - [Manage agents](/docs/guides/agents): Create responders, review their incident statistics, and safely disable accounts.
  - [Configure services](/docs/guides/services): Connect a monitored system to an escalation policy and control repeated alerts.
  - [Build on-call schedules](/docs/guides/schedules): Create an ordered rotation, preview handoffs, and identify coverage gaps.
  - [Vacations and coverage overrides](/docs/guides/overrides-vacations): Plan whole-day absences and assign temporary replacements without changing the base rotation.
  - [Configure escalation policies](/docs/guides/escalation-policies): Connect agents and schedules to services using ordered response levels.
  - [Work an incident](/docs/guides/incidents): Acknowledge ownership, record investigation notes, resolve issues, and reopen when necessary.
  - [Use the dashboard and reports](/docs/guides/dashboard-reports): Understand current workload, on-call coverage, timing averages, and date-range exports.
  - [Account and organisation settings](/docs/guides/settings): Manage your profile, organisation timezone, sessions, contact preferences, and API credentials.
- Incident API
  - [Send your first incident](/docs/api): A copyable HTTPS form-data request for monitoring integrations.
  - [API authentication](/docs/api/authentication): Create, store, rotate, and revoke organisation-scoped API credentials.
  - [Request fields](/docs/api/fields): Required fields, allowed values, and response conventions for POST /v1/incident.
  - [Acknowledge and resolve incidents](/docs/api/lifecycle): Update an existing incident by its public incident number or explicit alert key.
  - [Deduplication and retries](/docs/api/deduplication): Group recurring alerts by service or key, and distinguish new alerts from retried HTTP requests.
  - [API errors and troubleshooting](/docs/api/errors): Diagnose authentication, validation, duplicates, rate limits, and TLS problems.
- [Workspace troubleshooting](/docs/troubleshooting): Resolve common setup, coverage, saving, and reporting questions.
- [Contact support](/docs/support): Submit a useful request and keep its reference for follow-up.