Contact support
Submit a useful request and keep its reference for follow-up.
Use Get help
- Open Get help in your PagerMate workspace.
- Choose a category and enter a reply email.
- Add a concise subject and describe the problem.
- Include the related page if useful.
- Submit and save the support reference.
The request is saved in PagerMate. Its email delivery status describes delivery, not whether support has resolved the issue.
Automatic support email delivery is not configured yet. After saving, use the email action to send the request with your mail app, or email ska@pagermate.com and include the saved reference.
What to include
- What you expected and what happened instead.
- Reproduction steps and the affected page.
- Approximate time and timezone.
- Public incident number or service ID, if relevant.
- For API problems: HTTP status and the returned error message.
- A screenshot or redacted example when it makes the problem clearer.
Do not include client secrets, passwords, access tokens, or private customer data in public examples.